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How to take a screenshot

Updated

We've tried to capture all major operating systems and devices. The following article is a general-purpose article and may not apply to your specific device. If the following steps do not work for your device, please get in touch with customer support for further assistance. 

For Windows Users

  1. Using the Print Screen Key: Press the PrtScn key to capture the entire screen. The screenshot will be copied to your clipboard. Open an image editing tool like Paint, paste the screenshot, and save it.
  2. Using Snipping Tool: Open the Snipping Tool app, click on 'New', and select the area you want to capture. Then, save the image from the Snipping Tool window.
  3. Using Windows + Print Screen: Press the Windows key + PrtScn to capture the entire screen. The screenshot will be saved automatically in the Pictures library, under the Screenshots folder.

For Mac Users

  1. Entire Screen: Press Shift + Command + 3 to take a screenshot of the entire screen.
  2. Portion of the Screen: Press Shift + Command + 4, then select the area you want to capture.
  3. Window: Press Shift + Command + 4 + Space bar, then click on the window you want to capture.

All screenshots taken on a Mac are saved directly to the desktop.

For iOS Users

  1. Devices with a Home Button: Press the Home button and the Sleep/Wake button at the same time, then release them quickly.
  2. Devices without a Home Button: Press the Side button and the Volume Up button at the same time, then release them quickly.

After taking a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap it to open or swipe left to dismiss it. Screenshots are saved in the Photos app.

For Android Users

  1. Standard Method: Press the Power button and the Volume Down button at the same time and hold them for a second.
  2. Alternative Methods: Some devices may use a different method or offer additional options like palm swipe to capture. Check your device’s user manual for specific instructions.

After capturing, the screenshot will appear in your notification panel and in the Screenshots folder in your gallery.

Tips for Taking Effective Screenshots

  • Clear Clutter: Close unnecessary windows or tabs to focus on the content you need to capture.
  • Highlight Issues: If reporting a problem, try to capture the screenshot where the issue is clearly visible.
  • Multiple Screenshots: If the issue requires it, take multiple screenshots to capture the sequence of actions.

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