We want to make your redemption experience as enjoyable as possible, after all it's the fun part. If you do encounter an issue while claiming your gift card, try these troubleshooting actions:
- Clear Internet Browsing History | Clear Internet Cache | Clear cookies
- Use an incognito window (or try a hard refresh by clicking "CTRL F5 ")
- Turn off Pop-Up Blockers
- Preferred browsers are Chrome, Firefox or Safari. Be sure the browser is up to date
- Connect directly to the internet (not through a VPN)
- Claim from from home instead of at work, where a firewall may be preventing access
If you have claimed your gift card and have trouble using it:
- Perform a balance check: Click here
- For Online Redemptions: Manually enter each character (instead of copy/pasting)
- Contact the customer support team for the specific gift card.