Why Might a Pick Not Be Settled Yet?
At Kickr, we strive to settle every game as promptly as possible. However, there are instances where delays can occur, primarily due to the nature of sporting events. The most common reason for a delay in game settlement is the absence of official confirmation and results from the governing body or event host. It's important to note that game settlements for major events, like the NFL or NBA, tend to be quicker and more accurate compared to smaller or less known leagues.
What Should You Do If Your Pick Isn't Settled?
If you find that your game hasn't been settled, but the official results of the event are already known, the first step is to contact our Customer Service team. To expedite the process, please provide the Pick ID number, which can be found in 'My Picks' section.
Ensuring a Smooth Game Experience
At Kickr, we understand the importance of timely game settlements for our customers. We are committed to providing a smooth and reliable gaming experience. If you encounter any issues or delays, our Customer Service team is always ready to assist and ensure that your concerns are addressed promptly.