At Kickr, we prioritize accuracy and fairness in all our game settlements. However, in the rare event that a customer believes a pick has been settled incorrectly, we have a clear and straightforward process to address these concerns.
Steps to Follow if You Believe Your Pick Was Settled Incorrectly:
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Review the Pick Details: Before raising a concern, we recommend that customers review the pick details, including the terms and conditions associated with the pick. This helps in understanding the reasons behind the settlement.
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Contact Customer Support: If, after reviewing, you still believe the settlement was incorrect, please contact our Customer Support team. Provide them with the Pick ID and detailed information about your concern. The Pick ID can be found in "My Picks".
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Investigation Process: Our team will investigate your query by reviewing the pick and the event's official results. We ensure a thorough and fair investigation, considering all relevant factors.
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Resolution and Feedback: Once the investigation is complete, we will communicate the outcome to you. If an error is found, we will rectify it promptly. We also welcome feedback to improve our services.