What is Phone Verification?
Phone verification is a security process where we confirm your phone number by sending a code via SMS or voice call. This helps us ensure that each account is associated with a real person and enhances the security of your account.
Why Do I Need to Verify My Phone Number?
Phone verification is crucial for several reasons:
- Security: It helps protect your account from unauthorized access
- Account Recovery: In case you lose access to your account, a verified phone number can be essential for recovery
- Prize Redemption: For certain activities, like redeeming prizes, phone verification may be required as an additional security measure
What if I Entered the Wrong Phone Number?
If you accidentally entered the wrong number, you can change it by accessing the account settings on our platform. Follow the instructions provided to update your phone number.
My Phone Number is Already Verified on a Different Account. What Should I Do?
Each phone number can only be linked to one account. If you receive a message that your number is already in use, please contact our customer support for assistance.
I No Longer Have Access to the Phone Number I Previously Provided. How Can I Update It?
You can update your phone number by going to the account settings on our website. If you face any issues, our customer support team is here to help.
I Don't Want to Give My Number Due to Privacy Concerns. Is It Mandatory?
While we understand privacy concerns, phone verification is a mandatory security measure. We assure you that your number will be used strictly for verification purposes and not for promotional calls or messages.
I'm Having Trouble Receiving the SMS Code. What Can I Do?
If you're not receiving the SMS code:
- Check if your phone has a signal
- Ensure you're not blocking unknown numbers
- Wait a few minutes, as network delays can occur
- Try the voice call option if available