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How can I update my email address?

Updated

Step-by-Step Process:

  1. Submit a Request to Customer Support: To update the email associated with your Kickr account, you need to submit a request to the Customer Support Team.

  2. Include Necessary Information: In your request, make sure to include the following details:

    • Your current email address associated with your Kickr account.
    • The new email address you wish to use.
    • The reason for changing your email address.

  3. Security Verification: Be prepared to answer specific security questions from the support team. This is to confirm your identity and ensure the security of your account. 

Important Considerations:

  • Security: The process involves security checks to protect your account.
  • Reason for Change: Clearly state why you are changing your email address.
  • Response Time: The time taken to update your email may vary depending on the Customer support team's response time.

Why Update Your Email?

  • Access: Ensures you have access to account notifications and communications.
  • Security: Keeps your account secure with an up-to-date email.
  • Recovery: Helps in account recovery if you forget your password.

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