In the digital age, account security is paramount. If you suspect that your Kickr account has been compromised, it's crucial to act swiftly to protect your personal information and assets. We've outlined a few steps for you to follow in the event you suspect your account has been compromised.
Immediate Actions
1. Change Your Password:
- How: Log into your account and change your password immediately. If you cannot log in, use the 'Forgot Password' feature.
- Best Practice: Choose a strong, unique password that combines letters, numbers, and symbols.
2. Contact Customer Support:
- How: Reach out to Kickr's Customer Support team immediately. Provide them with details about any suspicious activities you've noticed.
- Best Practice: Be ready to provide any relevant information that can help in investigating the issue, such as last login details or unusual transactions.
3. Review Account Activities:
- How: Check your account for any unauthorized transactions or changes. Pay attention to recent login sessions, transaction history, and personal details.
- Best Practice: Regularly monitor your account activities, even when you don't suspect any issues.
It is important to act quickly and notify Kickr Customer Support as soon as possible.